Prior to joining Cover Desk, Glaug owned and operated an insurance agency and also worked for a Houston-based insurance group in which he trained independent insurance agents and acted as territory manager. He is responsible for fostering and nurturing client relationships, helping to streamline the on-boarding process for agencies and integrate their new virtual assistants into the business. With 18 years of insurance and training experience, Mark Glaug is Cover Desk’s client relationship manager. A key member of the executive monitoring and decision-making structures, Mayer helps to streamline and guide all operational aspects critical to Cover Desk functions. Six Sigma Green Belt certified with 20 years of corporate learning and development and international vendor account management experience, she has worked for leading Fortune 50 Companies including Dell, FedEx and Sears Holdings Corporation. Sylvia Mayer is Cover Desk’s director of operations, serving as a leader in organizational development, management, planning and training. Her passions lie in creating long-term, successful relationships with clients and relishing in the fast-paced, ever-changing nature of the business. Tenaillon has been instrumental in the creation and coordination of Cover Desk training processes and currently acts as the initial point person between insurance agencies and Cover Desk virtual assistants, ensuring seamless on-boarding. As director of business development, she brings extensive insurance, management and training experience to Cover Desk. Working with Andy Priesman since 2012, Kelsey Tenaillon has been an integral part of Cover Desk operations and business development since its inception in 2018. Kelsey Tenaillon, Director of Business Development With Cover Desk, Priesman brings his wealth of experience and innovation to agencies like his that need help competing against big insurance brands. Priesman has blazed a trail of innovation in an industry not known for being on the cutting edge of technology or new processes. He knows what it takes to make an independent insurance agency run well because he’s done it in his own business. Cover Desk Founder and CEO Andy Priesman is an insurance industry veteran with significant and extensive operational experience.
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